Kaosarat Aranseoluwa
@kaosarataranseoluwa
Customer support specialist skilled in high-volume outbound and CRM.
NigeriaWhat I'm looking for
I am a confident, resilient customer support specialist with experience handling multi-channel customer communication, high-volume outbound calling, and CRM-driven documentation. I deliver clear, friendly, and persuasive interactions while meeting targets and KPIs.
My background includes remote freelance virtual assistant work, in-person personal assistant duties, media internship responsibilities, and managing customer service and social media for a small enterprise. I quickly learn auto-dialer systems and outbound processes, adapt scripts when necessary, and remain composed under rejection.
I take pride in being metrics-driven, reliable, and comfortable supporting U.S. clients and fast-paced workflows; I keep organized records, manage follow-ups, and improve client retention through tailored communication.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Freelance
Jan 2024 - Present (2 years 2 months)
Provide remote high-volume inbound and outbound customer support, resolving inquiries across call, email, and chat while maintaining metrics-driven performance and accurate CRM records.
Personal Assistant
Hair by Essence NG
Jan 2023 - Jan 2024 (1 year)
Managed client communications, scheduling, and documentation to resolve appointment issues and improve client retention through tailored customer interactions.
Media Intern
Proshare Nigeria Ltd
Jan 2022 - Jan 2023 (1 year)
Supported media coordination, scheduling, and internal communications, preparing reports and maintaining accurate documentation to streamline team workflows.
Customer Service Manager
Africhase Enterprise
Jan 2021 - Jan 2022 (1 year)
Managed customer service and social media channels, handled complaints and order issues, and increased engagement through professional communication and accurate interaction logs.
Education
Degrees, certifications, and relevant coursework
Fountain University, Osogbo
Bachelor of Arts, Mass Communication
Grade: Second Class Upper
Activities and societies: Assistant Director on a short film project and personal writing/short-form script work related to communication.
Completed a Bachelor of Arts in Mass Communication with Second Class Upper honors, focusing on media, communication, and related practical skills.
Availability
Location
NigeriaAuthorized to work in
Job categories
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