IJEOMA JOHN
@ijeomajohn
Fintech virtual assistant with 10+ years banking and 6+ years remote SaaS executive support expertise.
What I'm looking for
I am a strategic, tech-savvy Fintech Virtual Assistant with over a decade of banking experience and six years supporting global SaaS companies and executive teams remotely.
I specialize in KYC/AML compliance, cross-border payment operations, foreign exchange settlements, project management, and virtual executive support, and I consistently automate workflows to improve operational efficiency.
In recent roles I coordinated app development projects, reducing turnaround time by 25%; optimized executive schedules to cut conflicts by 40%; implemented Notion automations that reduced manual workload by 30%; and helped improve loan recovery and onboarding metrics through data-driven process changes.
I bring regulatory rigor, precise back-office control, and proactive C-level support to remote fintech and SaaS teams, and I mentor colleagues to raise departmental performance while maintaining strict confidentiality and accuracy.
Experience
Work history, roles, and key accomplishments
Banking Operations Officer
Guaranty Trust Bank Plc
Jan 2013 - Jan 2023 (10 years)
Led end-to-end KYC due diligence and managed Form A/Form M, SWIFT, and FX operations, maintaining 100% compliance and reducing processing delays by 35%. Mentored junior staff and introduced a digital document system that increased early risk detection by 40% and cut retrieval time by 20%.
Education
Degrees, certifications, and relevant coursework
Chartered Institute of CRM
Postgraduate Diploma, Customer Relationship Management
Postgraduate Diploma in Customer Relationship Management completed in August 2012.
Federal Polytechnic Mubi
Higher National Diploma, Business Administration & Management
Higher National Diploma in Business Administration & Management completed in December 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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