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@ijeomajohn
Fintech virtual assistant with 10+ years banking and 6+ years remote SaaS executive support expertise.
I am a strategic, tech-savvy Fintech Virtual Assistant with over a decade of banking experience and six years supporting global SaaS companies and executive teams remotely.
I specialize in KYC/AML compliance, cross-border payment operations, foreign exchange settlements, project management, and virtual executive support, and I consistently automate workflows to improve operational efficiency.
In recent roles I coordinated app development projects, reducing turnaround time by 25%; optimized executive schedules to cut conflicts by 40%; implemented Notion automations that reduced manual workload by 30%; and helped improve loan recovery and onboarding metrics through data-driven process changes.
I bring regulatory rigor, precise back-office control, and proactive C-level support to remote fintech and SaaS teams, and I mentor colleagues to raise departmental performance while maintaining strict confidentiality and accuracy.
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Work history, roles, and key accomplishments
Guaranty Trust Bank Plc
Jan 2013 - Jan 2023 (10 years)
Led end-to-end KYC due diligence and managed Form A/Form M, SWIFT, and FX operations, maintaining 100% compliance and reducing processing delays by 35%. Mentored junior staff and introduced a digital document system that increased early risk detection by 40% and cut retrieval time by 20%.
Degrees, certifications, and relevant coursework
Postgraduate Diploma, Customer Relationship Management
Postgraduate Diploma in Customer Relationship Management completed in August 2012.
Higher National Diploma, Business Administration & Management
Higher National Diploma in Business Administration & Management completed in December 2011.
Software and tools used professionally
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