Olubukola Eyebiokin

Performed onboarding and periodic KYC reviews including CDD/EDD and PEP screening, processing 1,000+ profiles with 100% accuracy and reducing onboarding documentation errors by 30%. Coordinated SAR escalations and maintained audit-ready records to ensure regulatory compliance.

Provided executive and administrative support for remote executives, managing email and calendar workloads and preparing reports and presentations to optimize team productivity and streamline virtual operations.

Resolved high-volume customer issues across phone, email, and in-branch channels with a 95%+ first-contact resolution rate and improved customer satisfaction through clear communication and efficient service delivery.

Delivered multi-channel customer support via chat, phone, email, and social media, maintaining documentation and timely follow-up to improve customer loyalty and troubleshooting outcomes.

Managed executive schedules, vendor coordination, filing systems, and prepared weekly operational reports to improve workflow efficiency while maintaining confidentiality of sensitive records.

Prospected and converted clients across assigned territories, surpassing monthly sales targets by 15% and driving repeat purchases through strong customer relationships and after-sales support.

Completed Executive Assistant and Virtual Assistant certification programs focused on remote executive support and virtual administrative skills.

Completed Higher National Diploma in Mass Communication, focusing on media, communication theory, and practical reporting skills.

Completed National Diploma in Mass Communication with coursework in journalism, broadcasting, and communication studies.