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Venatius Anyanwu

@venatiusanyanwu

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Detail-oriented Virtual Assistant with over 10 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a detail-oriented and dependable Virtual Assistant with over 10 years of experience supporting executives, managing field operations, and streamlining administrative processes. My proven ability to coordinate teams and enhance productivity has allowed me to deliver exceptional service in fast-paced environments. I excel in transaction monitoring, agent onboarding, client support, and digital communication.

Throughout my career, I have supervised over 100 agents, leading to a significant increase in transaction success rates through targeted training and performance reviews. My focus on agent engagement and operational alignment has consistently improved service quality and reduced churn. I am passionate about building strong relationships and utilizing my problem-solving skills to drive results.

Experience

Work history, roles, and key accomplishments

Current

State Coordinator

Current

Ebonyi Capitalsage Limited

Feb 2021 - Present (4 years 4 months)

Supervised over 100 agents and 10+ Super Agents, leading to a 25% increase in transaction success rate through targeted training and performance reviews. Enhanced reporting accuracy and fraud prevention through consistent transaction monitoring and support interventions.

Transaction Monitoring Performance Reviews Customer Support

Sales Coordinator

Ebonyi Itex Integrated Services Limited

May 2019 - Feb 2021 (1 year 9 months)

Led onboarding and training of over 150 field agents, achieving 95% SLA compliance on issue resolution. Strengthened customer support for agents, contributing to a 40% reduction in ticket resolution time.

Onboarding Customer Support SLA Training Performance Metrics

Branding Officer

Kaizen Projects

May 2008 - May 2019 (11 years)

Directed brand development initiatives for multiple campaigns, resulting in a consistent 10–15% uplift in customer engagement metrics. Managed cross-functional marketing teams to execute go-to-market strategies aligned with consumer insights.

Brand Development Marketing Strategy Campaign Management Customer Engagement

Education

Degrees, certifications, and relevant coursework

Yaba College of Technology

Higher National Diploma, Marketing

2015 - 2015

Achieved a Higher National Diploma in Marketing, emphasizing marketing strategies, consumer behavior, and brand management.

Yaba College of Technology

National Diploma, Business Administration

2010 - 2010

Completed a National Diploma in Business Administration, focusing on the principles of business management, organizational behavior, and administrative practices.