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Ihemeje Tessy

@ihemejetessy

Customer support professional at Alpha Omega Consultancy Services who introduced coaching programmes and scheduled appointments with UK-based prospects.

Nigeria

Message

At Alpha Omega Consultancy Services, I introduced coaching programmes, qualified prospective clients, and handled client enquiries as a remote Cold Caller / Appointment Setter.

I followed up with prospects by phone, WhatsApp, and email to maintain engagement and schedule appointments. I also tracked KPIs, call outcomes, and follow-up activities using Google Sheets.

At COLdigify, I progressed from Business Development Executive to Business Development Manager. I generated qualified leads through outbound calls, scheduled appointments, and kept customer records and sales activity up to date.

At Heirs Insurance Group, I promoted insurance products, answered customer enquiries, and resolved complaints. I followed up with prospective and existing clients to support customer conversion and retention.

Experience

Work history, roles, and key accomplishments

Cold Caller / Appointment Setter

Alpha Omega Consultancy Services

Mar 2026 - Jun 2026 (3 months)

Conducted 100 outbound calls daily to UK-based prospects using Rebtel dialer, followed up with 75% of prospects via phone, WhatsApp, and email, and scheduled appointments. Tracked KPIs and call outcomes using Google Sheets.

Cold Calling Appointment Setting Rebtel Google Sheets KPI Tracking Customer Relationship Management Communication Skills

Business Development Executive / Manager

COLdigify

Feb 2025 - Feb 2026 (1 year)

Conducted 150 outbound calls daily, generated qualified leads, scheduled appointments, and maintained 95% accurate customer records. Built strong customer relationships and tracked KPIs using Google Sheets and CRM systems.

Business Development Lead Generation Outbound Calling CRM Google Sheets KPI Tracking Customer Relationship Management Communication Skills Slack Zoom

Customer Service & Sales Representative

Heirs Insurance Group

Sep 2023 - May 2024 (8 months)

Conducted up to 70 outbound calls daily to promote insurance products, explained products, resolved complaints, and followed up with clients to improve conversion and retention. Resolved 80% of customer enquiries professionally.

Customer Service Sales Outbound Calling Complaint Resolution Customer Relationship Management Communication Skills Active Listening