At Concentrix, I made outbound calls to introduce insurance products, explain coverage and eligibility, and address prospect questions. I qualified leads, arranged appointments or callbacks, and recorded outcomes in the CRM.
At Norgress, I handled inbound and outbound customer inquiries, complaints, and follow-ups. I investigated concerns using account and support records in Zendesk, resolved routine issues, and escalated complex cases.
I also monitored outstanding tickets and followed up with customers to support timely resolutions and service-level agreement targets. I used Slack and Google Chat to coordinate with remote teams.
At Teleperformance, I contacted prospective and previously interested customers about logistics services, followed up on quotations, and updated prospect records. I also bring experience in online English-language teaching and administrative support.
