Open to opportunities

Iheanyichukwu Nkwa

@iheanyichukwunkwa

Message

I optimize customer operations, data accuracy, and retention through proactive support.

Nigeria

Message

What I'm looking for

I'm looking to bring operational excellence, data integrity, relationship management, and proactive customer support to a forward-thinking team where I can optimize workflows and elevate the customer experience.

I've supported Gifthealth patients remotely through Hugo Technologies Nigeria, managing lifecycle data in the LDZ Portal, prescription tracking, refill communications, checkout, and order, shipping, and payment inquiries. I use Zendesk and internal portals to improve prescription-processing and follow-up workflows while maintaining accurate documentation and empathetic service.

Previously, at Orange Group Nigeria, I monitored inventory, conducted audits, maintained data integrity, and used forecasting and customer-trend analysis to support reporting, product adoption, retention, and compliance. I also bring research, executive administration, project coordination, and Web3 community experience, backed by IBM Data Analytics training in Excel and R.

Experience

Work history, roles, and key accomplishments

Inventory Analyst

Orange Group

Oct 2021 - Oct 2023 (2 years)

Monitored and managed inventory levels, conducted audits, and ensured data integrity across systems. Leveraged demand forecasting and customer trend analysis to identify opportunities for deposit mobilization and product adoption.

Inventory Management Data Analysis Forecasting Customer Relationship Management Reporting

Administrative/Research Assistant

Federal University Otuoke

Nov 2018 - Aug 2021 (2 years 9 months)

Optimized daily office operations by managing complex schedules, handling stakeholder communications, and producing data-driven documentation. Coordinated project workflows to ensure seamless departmental execution.

Administrative Support Scheduling Documentation Project Coordination

Web3 Specialist & DAO Contributor

BullDAO Network

Jan 2019 - Dec 2020 (1 year 11 months)

Contributed to DAO governance discussions, ecosystem growth initiatives, and community engagement. Educated community members on blockchain adoption, DeFi opportunities, and Web3 best practices.

Blockchain DeFi Web3 Community Engagement Governance Research

Executive Assistant

Unknown

Jan 2017 - Dec 2019 (2 years 11 months)

Provided high-level administrative support to executives by managing schedules and handling correspondence. Assisted in decision-making processes by gathering information and managing special projects.

Administrative Support Scheduling Correspondence Project Management Confidentiality

Marketing Intern

7up Bottling Company

Jan 2018 - Dec 2018 (11 months)

Participated in industrial training in the marketing department, gaining hands-on experience in marketing operations and customer engagement.

Marketing Customer Engagement

Customer Support Agent

Hugo Technologies

Managed patient lifecycle data within the LDZ Portal, ensuring 100% accuracy in order processing, prescription tracking, and documentation. Resolved complex patient inquiries regarding order status, shipping, and payment disputes, maintaining high satisfaction scores.

CRM Zendesk Data Management Customer Support Problem Solving Process Improvement

Education

Degrees, certifications, and relevant coursework

DEK Global Consulting LTD

Professional Certificate, Project Management

2023 - 2023

Earned a Professional Certificate in Project Management in 2023.

Coursera

Professional Certificate, Data Analytics

2023 - 2023

Completed the IBM Data Analytics with Excel and R Professional Certificate in 2023.

DEK Global Consulting LTD

Professional Certificate, Human Resources Management

2023 - 2023

Earned a Professional Certificate in Human Resources Management in 2023.

DEK Global Consulting LTD

Professional Certificate, Health and Safety

2022 - 2022

Earned a Professional Certificate in Health and Safety Environment 1 & 2 in 2022.

Federal University Otuoke

Bachelor of Science, Business Administration

Awarded a Bachelor of Science in Business Administration in August 2021. Undergraduate thesis focused on conflict management and organizational performance in selected telecommunication networks in Yenagoa, Bayelsa State.