MSMariah Sanwi
@mariahsanwi
Dynamic professional with expertise in customer success and growth marketing.
NigeriaWhat I'm looking for
I am a dynamic and results-oriented professional with over 5 years of experience in customer success, client engagement, growth marketing, and project management. My career has been marked by a strong commitment to driving customer acquisition, retention, and engagement strategies. I excel at fostering strong client relationships and providing empathetic support, which enhances the customer journey through effective communication and collaboration.
In my current role as Membership Manager at The Society for Corporate Governance Nigeria, I spearheaded growth marketing strategies that increased membership by 20% and retention by 40% within the first six months. I have developed high-impact events and created multichannel communication strategies that have significantly enhanced brand loyalty and event participation. My previous experience as a Procurement Manager at Omnibiz Africa allowed me to cultivate strategic vendor relationships and implement quality control processes that improved customer satisfaction scores by 30%.
Experience
Work history, roles, and key accomplishments
Volunteer
The Lagos Food Bank
Jan 2023 - Present (2 years 5 months)
Participated in outreach events and training sessions, contributing to food and essential relief supplies for over 500 beneficiaries per event. Assisted with logistics and distribution of relief packages to underserved communities.
Membership Manager
The Society for Corporate Governance Nigeria
Jan 2024 - Present (1 year 5 months)
Spearheaded growth marketing strategies that increased membership by 20% and retention by 40% within six months. Developed high impact events and multichannel communication strategies to enhance brand loyalty and drive event participation by 50%. Drafted content for communications and secured funding through proposals.
Procurement Manager
Omnibiz Africa
Feb 2021 - Apr 2023 (2 years 2 months)
Identified cost-effective sources of goods and negotiated contracts. Led vendor qualification processes and managed procurement operations for hotels, restaurants, and retail in Port Harcourt. Implemented quality control processes resulting in a 100% zero defect rate.
Administrative Intern
National Youth Service Corp
Jan 2017 - Jan 2018 (1 year)
Provided administrative support and collaborated on projects. Managed office supplies and inventory, optimizing cost savings and ensuring smooth operations.
Customer Service & Operations Officer
BMV Energy Logistics Limited
May 2019 - Feb 2021 (1 year 9 months)
Collaborated with teams to manage project timelines and vendor relationships. Enhanced customer satisfaction through prompt issue resolution and developed feedback systems that increased satisfaction scores by 20%.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Liverpool
Bachelor of Arts (Honors), Business Economics
2013 - 2016
Studied Business Economics, focusing on the principles of economics and their application in business contexts, enhancing analytical and strategic thinking skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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