Open to opportunities

Igwegbe Stephen

@igwegbestephen

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Remote Customer Support Professional dedicated to creating exceptional customer experiences.

Nigeria

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What I'm looking for

I am seeking a remote customer service role where I can deliver exceptional client experiences while advancing my professional growth. I value a supportive, performance-driven environment that promotes accountability and clear communication. I aim to contribute to international teams by applying my problem-solving skills and commitment to customer satisfaction.

I am a proactive Customer Service Specialist with a proven ability to deliver exceptional support to global clients. Skilled in handling inquiries via phone, email, and chat, I resolve issues efficiently while ensuring customer satisfaction and retention. Experienced in coordinating logistics, managing documentation, and leveraging technology, I thrive in fast-paced remote environments and excel at turning challenges into positive customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Carolina Logistics

Jan 2024 - Present (2 years 1 month)

Dispatch and coordinate US-lane loads, assign drivers by location/HOS/equipment, track shipments in real-time, and resolve delays to ensure timely deliveries and accurate billing.

Shipment Tracking

Business Development Manager

Fortress Enterprise

Jan 2023 - Jan 2024 (1 year)

Identified and developed new business opportunities through prospecting and market research, converted high-value leads into clients, and negotiated contracts to meet revenue goals.

Lead Generation Market Research Sales Presentations Contract Negotiation Client Acquisition CRM Competitive Analysis Cross Functional Collaboration

Sales Manager

Silverfox & Mirrage

Jan 2016 - Jan 2018 (2 years)

Led sales initiatives and supported marketing strategies to drive core sales objectives, managed client portfolios to maintain brand loyalty and consistent service delivery.

Sales Strategy Relationship Management Sales Reporting Negotiation Brand Representation Customer Retention

International Sales Representative

ASC American Sun Components

Jan 2015 - Jan 2016 (1 year)

Managed full sales cycle for international accounts, negotiated contracts and pricing, coordinated with marketing to expand brand reach, and produced weekly/monthly sales reports.

International Sales Contract Negotiation Pricing Strategy Sales Reporting Pipeline Management Marketing Coordination Client Onboarding Remote Sales

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

Bachelor of Business Administration, Entrepreneurial and Small Business

2010 - 2015

Completed a Bachelor of Business Administration with a focus on Entrepreneurial and Small Business, covering business management, entrepreneurship, and small enterprise operations.