Looking for a job

Bruno Obioma

@brunoobioma

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I resolve customer issues and coordinate logistics operations across high-volume support environments.

Nigeria

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What I'm looking for

I'm looking for a customer support, customer success, sales, or logistics operations role where I can resolve customer issues, improve response times, coordinate across teams, and contribute to retention and growth.

I've supported customers, suppliers, drivers, and internal teams at Kheir Industries & Trade, handling service requests, order follow-ups, delivery updates, and operational questions through to resolution.

At Carolina Logistics Inc., I handled 100+ customer inquiries daily in a high-volume logistics environment. I supported customers, brokers, carriers, and drivers with shipment information, service requests, and time-sensitive operational issues.

At Energy Smart Nigeria, I managed 77 B2B fleet accounts and helped onboard 120+ customers. I maintained a 94% customer satisfaction score and reduced average response time by 40% through stronger follow-up and coordination.

Across customer support, telesales, and business development, I use clear communication, accurate records, and calm complaint resolution to retain customers, support sales activity, and keep operations moving.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Operations

Current

Kheir Industries & Trade

Mar 2026 - Present (7 months)

Support customers with service requests, order follow-up, and delivery updates. Coordinate with customers, suppliers, drivers, and internal teams to ensure requests are handled and followed through.

Customer Support Order Management Logistics Coordination Documentation Escalation Handling Communication Skills

Customer Support & Dispatcher

Carolina Logistics Inc.

May 2023 - Dec 2025 (2 years 7 months)

Handled 100+ customer inquiries daily in a high-volume logistics environment. Supported customers, brokers, carriers, and drivers with shipment information and operational issues.

Customer Support Logistics Dispatch Communication Skills CRM Problem Solving

Customer Success/Business Development

Energy Smart Nigeria

Feb 2021 - Jul 2023 (2 years 5 months)

Managed customer relationships and supported B2B clients throughout onboarding and ongoing service. Managed 77 B2B fleet accounts and helped onboard 120+ customers.

Customer Success Business Development HubSpot CRM Account Management Communication Skills

Customer Service / Sales Development Representative

U-Lessons Nigeria

Mar 2020 - Dec 2020 (9 months)

Handled a high volume of customer inquiries and sales-related conversations. Responded to customer questions, explained products and services, and followed up with prospects.

Customer Service Sales Development Communication Skills Follow up Problem Solving