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lois dufegha

@loisdufegha

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I am a results-driven customer service and dispatch specialist optimizing remote logistics.

Nigeria

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What I'm looking for

I’m seeking a remote role in Customer Service, Dispatch & Logistics, or Operations Coordination to lead teams, optimize processes, leverage tech tools, and drive customer satisfaction and revenue in a collaborative, results-focused environment.

I am a results-driven customer service and dispatch specialist with extensive remote experience across auto transport, roadside assistance, travel, procurement, and administration. I thrive balancing independent execution with collaborative teamwork to achieve business goals and customer satisfaction.

I have built and led a new auto transport dispatch team, achieving a $12,000 profit on a single job and maintaining an 89% success rate on dispatched jobs while handling high-volume inbound calls (about 200 calls weekly). I negotiate carrier and vendor rates, convert leads into clients, and use Central Dispatch and other platforms to coordinate long-distance vehicle and equipment hauling efficiently.

I am seeking a remote role in Customer Service, Dispatch & Logistics, or Operations Coordination where I can apply leadership, procurement and inventory experience, and technology-driven solutions to drive revenue growth and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Auto Transport Operations Senior

Star Unite Incorporated

May 2024 - Jul 2025 (1 year 2 months)

Built and led a new auto transport dispatch team that generated an additional revenue stream, achieving a $12,000 profit on a single job and maintaining an 89% job-success rate. Managed high-volume inbound/outbound communications (~200 calls/week), negotiated carrier rates, and optimized dispatch operations for long-distance vehicle and equipment hauling.

Auto Transport Carrier Negotiation Vendor Management Outbound Calling Sales & Client Conversion Dispatch Operations CRM

Social Media & Customer Service Rep

Travel Kulture

Apr 2022 - Nov 2023 (1 year 7 months)

Served as primary client contact for travel bookings, collecting feedback across time zones and generating new business via cold-calling within the first four months. Produced content for weekly on-air presentations, managed MailChimp campaigns, and handled basic bookkeeping using Sage Accounting to improve client engagement.

Customer Service Social Media Management Content Creation Mailchimp Cold Calling Graphic Design

Administrative & Procurement Officer

Jocarl Breeder Farms

Nov 2019 - Aug 2021 (1 year 9 months)

Reduced production costs by sourcing cost-effective raw materials and introducing purchase orders and Excel-based inventory tracking, preventing shortages and waste. Managed payroll, staff rostering, and produced daily production reports to inform management decisions.

Procurement Vendor Management Inventory Management Excel Payroll Administration Reporting

Operations & Client Service Coordinator

Clean Clinic Limited

Dec 2017 - Nov 2018 (11 months)

Coordinated service delivery and client feedback processes, developing pest-control action plans to improve operational consistency. Managed inventory of production tools and enforced PPE compliance to maintain safety standards.

Operations Management Inventory Control Team Coordination Process Improvement Reporting