Moses Ejigbo

I’m a Customer Support Specialist with 6+ years of experience delivering efficient, high-quality support across call center, logistics, and service-based environments. I’ve built my career around being the primary point of contact—handling customer inquiries through phone, email, chat, and CRM workflows—while keeping service outcomes consistent in fast-paced teams.

In my roles, I’m trusted to resolve complex issues and manage high-volume service requests with clear communication and strong ownership. I maintained accurate records in CRM and dispatch management systems, supported delivery coordination, and drove excellent customer experiences through proactive updates and verification processes.

I’ve also led real-world problem solving for time-sensitive logistics challenges, including shipment delays, documentation, and scheduling. I communicate proactively with customers to provide updates, manage escalations effectively, and ensure SLA compliance—especially when coordinating between customers, brokers, carriers, and internal teams.

Across customer support and telemarketing experience, I focused on customer retention and relationship management by applying structured scripts while personalizing communication. I’m skilled with Zendesk, Zoho, Salesforce, and Oracle CRM, and I leverage tools like Google Workspace, Outlook, Slack, and productivity and helpdesk platforms to document cases, collaborate smoothly, and improve resolution and retention rates.