Doris Abana
@dorisabana
Detail-oriented Virtual Assistant and Customer Support Specialist delivering organized, empathetic service.
What I'm looking for
I am a proactive Virtual Assistant and Customer Support Specialist with hands-on experience in front-desk operations and remote client support. I deliver high-quality customer experiences across phone, email, chat and social media while efficiently managing administrative tasks and schedules.
My background includes CRM-based customer service, scheduling and calendar management, email and file organization, and light social media support. I bring strong communication, attention to detail, time management and problem-solving skills to remote team environments.
I hold a Certificate in Virtual Assistance and an HND in Science Laboratory Technology, and I am passionate about helping businesses stay organized, efficient and connected through empathy, professionalism and continuous learning.
Experience
Work history, roles, and key accomplishments
Virtual Customer Support Representative
Career Crafters Academy
Oct 2025 - Nov 2025 (1 month)
Provided virtual customer support via email, chat and online platforms, resolved inquiries promptly, and performed scheduling, data entry and basic social media posting to support marketing efforts.
Front Desk Support Personnel
Lilyfields Medical Center
May 2024 - Dec 2024 (7 months)
Managed patient inquiries, scheduled appointments, handled phone/email/in-person communications, and maintained accurate confidential records to improve workflow and client satisfaction.
Education
Degrees, certifications, and relevant coursework
Career Crafters Academy
Certificate, Virtual Assistance
2025 - 2025
Completed a Certificate in Virtual Assistant focused on virtual customer support, scheduling, and administrative tasks in 2025.
Federal Polytechnic Bida
Higher National Diploma, Science Laboratory Technology
Completed Higher National Diploma in Science Laboratory Technology, graduating in 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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