Open to opportunities

Opeyemi Adebanjo

@opeyemiadebanjo

Detail-oriented remote virtual assistant and customer support specialist who organizes operations and resolves issues fast.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can support customers and teams—managing emails and calendars, answering tickets quickly, and keeping data accurate with tools like Google Workspace and spreadsheets.

I’m a detail-oriented, tech-savvy remote worker with strong communication, organization, and problem-solving skills. I bring experience across customer support, data entry, and virtual administration.

In my Virtual Assistant freelance work, I manage emails, calendars, and appointments for 2 small business owners. I also conduct online research, compile reports for marketing and client outreach, and handle customer inquiries via email and WhatsApp.

Previously, as a Customer Support Representative on remote contract, I responded to 50+ customer queries daily via chat and email. I resolved complaints professionally, escalated complex issues to supervisors, maintained CRM records, and kept an average response time under 5 minutes.

I stay organized with Google Drive and Google Sheets, and I work confidently with tools like Google Workspace, Microsoft Office, Slack, Zoom, Trello, and Canva. I’m focused on reliability and accuracy—turning requests into clear actions for a global team.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance / Remote

Jan 2024 - Present (2 years 6 months)

Managed emails, calendars, and appointments for 2 small business owners and conducted online research to compile reports for marketing and client outreach. Handled customer inquiries via email and WhatsApp and maintained organized Google Drive folders and accurate data in Google Sheets.

Email Management Calendar Management Appointment Scheduling Online Research Report Writing Customer Support Email Support Google Drive Google Sheets Google Workspace

Customer Support Representative

Remote Contract

Jun 2023 - Dec 2023 (6 months)

Responded to 50+ customer queries daily via chat and email, resolving complaints professionally and escalating complex issues to supervisors. Maintained accurate customer interaction records in a CRM system and achieved an average response time under 5 minutes.

Customer Support Live Chat Email Support Complaint Resolution Escalation Management CRM

Education

Degrees, certifications, and relevant coursework

Google Digital Skills

Customer Service Fundamentals, Customer Service

Completed the Google Digital Skills certification in Customer Service Fundamentals. Built foundational knowledge of customer support principles and practices.

Microsoft

Microsoft Office Specialist (MOS), Microsoft Office

Earned the Microsoft Office Specialist certification. Demonstrated proficiency with Microsoft Office applications.

Excel

Remote Work & Virtual Collaboration Certificate, Excel

Completed an Excel certificate focused on Remote Work & Virtual Collaboration. Strengthened skills for using Excel in remote work scenarios.

Google Digital Skills

Customer Service Fundamentals (Google Digital Skills), Microsoft Office

Completed the Google Digital Skills certification in Microsoft Office fundamentals. Developed baseline knowledge of using Microsoft Office tools for productivity.