Ifeoluwa Dada

I’m a customer-focused contact center professional with a strong background in customerservice, telemarketing, and administrative support—backed by technical expertise in Customer Relationship Management (CRM) software and project management tools. At Fidelity Bank, I respond promptly to customer inquiries through calls, emails, and live chats, resolve issues such as account discrepancies, card transactions, and service disruptions, and recommend products like loans, savings plans, and credit cards to support customers’ needs and boost product adoption.

I also generate leads through cold calling and targeted outreach, maintain accurate records in CRM systems for seamless follow-up, and work closely with sales and customer service teams to strengthen acquisition and retention. Previously, as a Customer Care Representative (Quality Assurance), I collected, analyzed, and reported customer feedback, monitored service delivery against quality standards, and implemented process improvements that increased customer satisfaction; earlier, I supported regulated work as a Laboratory Assistant at NAFDAC by collecting, testing, and reporting sample results with strict SOP and safety compliance.