Anita Ajufo

Delivered multi-channel customer support via WhatsApp, email, and live chat, resolving policy and claims inquiries and guiding policyholders through claims processes to ensure timely resolution. Utilized Zoho and Turnquest CRMs to log interactions, escalated complex issues, and supported service improvement initiatives.

Responded to inbound customer calls, emails, and chats to resolve complaints and provide product information; managed high volumes of outbound calls to re-engage inactive or lapsed policyholders. Documented interactions in the CRM and escalated technical or service issues as needed.

Conducted quality inspections on card body production, tracked defects and reject rates, and prepared reports to reduce waste and improve output efficiency through data-driven recommendations. Performed data entry and analysis of reject logs from telecommunications and banking units to support continuous improvement.

Served as first point of contact for clients and visitors, managed calls and correspondence, scheduled appointments, and handled office documentation and records management to ensure smooth administrative operations. Coordinated logistics and supervised domestic staff to maintain office organization.

Assisted with site inspections, prepared site reports, supported bills of quantities and material schedules, and participated in beacon placement and field survey measurements to support land administration processes. Gained practical experience in surveying and planning tasks.

Completed a Bachelor of Science in Surveying and Geoinformatics with coursework and practical exposure relevant to land surveying and geospatial analysis.

Completed Senior Secondary Leaving Certificate with general secondary education preparation.

Completed primary education leading to the First School Leaving Certificate.

Served as Quality Control Officer/Quality Data Analyst during the national service year, conducting inspections and data analysis for quality improvement.