Open to opportunities

Ifeoluwa Aremu

@ifeoluwaaremu

Message

I turn complex client questions and data into clear solutions and reliable service.

Canada

Message

What I'm looking for

I'm looking for a client-focused or data-driven role where I can solve customer problems, simplify complex information, improve workflows, and use CRM, reporting, SQL, Python, and Excel to support better decisions.

I've supported clients at Wealthsimple, handling investment, tax, and personal finance inquiries across phone, email, and chat while meeting high-volume service targets and financial-service compliance requirements.

Previously at Altrio, I cleaned and analyzed large real estate datasets, built dashboards and reports with Excel, SQL, and Python, and automated recurring reporting to reduce manual work by 30%.

My customer-facing work at Rogers Communications and Staples strengthened my ability to resolve issues, clarify client needs, manage detailed records, and recommend practical solutions.

I bring customer service, CRM, reporting, and data analysis together to make information clearer, workflows more efficient, and client experiences stronger.

Experience

Work history, roles, and key accomplishments

Client Experience Associate

Wealthsimple

Sep 2025 - Jul 2026 (10 months)

Provided responsive client support via phone, email, and chat for investment, tax, and personal finance inquiries. Managed high volumes of interactions while meeting daily service targets and maintaining compliance with financial regulations.

Customer Service Client Communication CRM Financial Services Compliance Problem Solving

Copy & Print Representative

Staples

Aug 2024 - Sep 2025 (1 year 1 month)

Produced and finished print materials including signage, posters, and business displays. Consulted with clients to clarify specifications and recommend appropriate materials, while operating large-format printers and maintaining supply inventory.

Print Production Customer Consultation Equipment Operation Inventory Management

Data Analyst

Altrio

Sep 2022 - Mar 2024 (1 year 6 months)

Cleaned, structured, and analyzed large real estate datasets to support investment decisions. Built dashboards and automated reporting processes, reducing manual work by 30% and improving reporting accuracy.

SQL Python Pandas Excel Data Analysis Dashboard And Reports Automation

Customer Service Representative

Rogers Communications

Apr 2020 - Oct 2021 (1 year 6 months)

Managed 70-100 daily calls regarding billing, payments, and service inquiries. Negotiated payment plans and resolved escalated complaints while meeting SLA and compliance standards, consistently achieving high customer satisfaction ratings.

Customer Service Call Handling Billing CRM Conflict Resolution