At Elite Residential Concierge Services, I streamlined daily reporting and documentation, improving process efficiency by 15%. I also conducted patrols, monitored CCTV, and controlled building access to support resident safety.
At Primerica, I assisted clients with life insurance products and supported new-agent onboarding. I maintained client records in CRM systems, contributing to a 20% improvement in client satisfaction and response accuracy.
At Go Energy Clean, I managed schedules and coordinated communication between clients and internal departments, improving response time by 25%. I also updated CRM data and prepared performance and progress reports.
During my Supervisor - Events Team co-op placement, I supported event planning and coordination for virtual and in-person setups. I’ve completed Coursera’s Data Analytics Certificate and a Business Analysis Certificate, with training in data analysis, reporting, visualization, requirements gathering, and process modeling.
