IGIFEM GIFT
@ifemgift
Dedicated customer support professional with strong technical skills.
NigeriaWhat I'm looking for
I am a dedicated and detail-oriented professional currently working as a Customer Support Success Representative. My experience includes providing excellent customer service through various channels such as email, live chat, and phone support. I pride myself on my ability to resolve customer inquiries efficiently, achieving a 70% customer satisfaction rating. I have also implemented automation tools to optimize workflow and increase productivity, showcasing my commitment to delivering high-quality work in a dynamic environment.
In addition to my customer support role, I have experience as a Social Media Manager, where I utilized my skills in digital marketing and social media management across platforms like Facebook, Instagram, Twitter, and LinkedIn. I am passionate about leveraging my technical skills and problem-solving abilities to drive business success while collaborating effectively with global teams. I continuously seek opportunities to improve my skill set and contribute positively to my work environment.
Experience
Work history, roles, and key accomplishments
Customer Support Success Representative
Green Phoenix Nigeria Limited
Jan 2023 - Present (2 years 8 months)
As a Customer Support Success Representative, I provided excellent customer service through various channels including email, live chat, and phone support. I managed customer inquiries using CRM tools, achieved a 70% customer satisfaction rating, and implemented automation tools to optimize workflow.
Social Media Manager
Green Phoenix Nigeria Limited
Jan 2023 - Apr 2023 (3 months)
In my role as a Social Media Manager, I was responsible for managing and creating content for various social media platforms. I engaged with audiences and analyzed performance metrics to enhance brand visibility and engagement.
Education
Degrees, certifications, and relevant coursework
Green Phoenix Nigeria Limited
Professional Training, Digital Skills
2024 - 2024
Completed professional training in Remote Work & Digital Skills, enhancing capabilities for remote job environments.
National Youth Service Corps
National Youth Service, Community Service
2024 - 2024
Participating in the National Youth Service Corps (NYSC), contributing to community development and gaining practical experience.
FMFederal University of Agriculture, Makurdi
Bachelor of Science, Agri-Business Management
2017 - 2021
Earned a Bachelor of Science in Agri-Business Management, focusing on agricultural economics and business practices.
Bright Way International School
Senior School Certificate Examination, Secondary Education
2013 - 2016
Achieved the Senior School Certificate Examination (SSCE) at Bright Way International School, covering a broad curriculum.
Pupils Primary School
First School Leaving Certificate, Primary Education
2008 - 2013
Completed the First School Leaving Certificate (FSLC) at Pupils Primary School, focusing on foundational education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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