Ifeburachi Nwafor
@ifeburachinwafor
I improve customer support operations, resolve client issues, and streamline administrative workflows across CRM platforms.
NigeriaWhat I'm looking for
I've delivered customer support and administrative operations for freelance clients and Hybrid HSE Limited, improving issue-resolution time by 25% and maintaining a 95% customer satisfaction rate.
I manage customer journeys from inquiry through registration, using Zendesk, HubSpot, Zoho CRM, email, chat, and phone support. At Hybrid HSE Limited, I improved response time by 30%, maintained 100% CRM data accuracy, and achieved an 80%+ inquiry-to-registration conversion rate.
I also bring executive support, reporting, process documentation, recruitment coordination, and workflow improvement experience. I enjoy balancing empathy, proactive communication, and efficient systems to create positive customer outcomes.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Feb 2022 - Present (4 years 8 months)
Delivered end-to-end administrative and client support using tools like Zendesk, HubSpot, and Trello, improving issue resolution time by 25%. Handled inbound inquiries via chat and email, maintaining a 95% satisfaction rate through proactive communication and follow-up.
Training Registration & Customer Service Specialist
Hybrid HSE Limited
Jan 2021 - Jan 2022 (1 year)
Managed complete customer lifecycles from inquiry to enrollment for professional training programs (NEBOSH, IOSH, AOSH). Provided personalized assistance through Zendesk ticketing, email, and live chat, improving customer response time by 30%.
Executive Assistant to the CEO
Hybrid HSE Limited
Jan 2015 - Dec 2017 (2 years 11 months)
Provided high-level administrative and strategic support to the Chief Executive Officer. Oversaw executive scheduling, correspondence, and reporting, achieving 98% accuracy in time management.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology Owerri
Bachelor of Technology, Project Management Technology
Bachelor of Technology in Project Management Technology from Federal University of Technology Owerri, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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