Open to opportunities

Blossom Dave

@blossomdave

Message

I resolve SaaS and e-commerce customer issues while streamlining remote client operations and administrative workflows.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support, client operations, or virtual assistant role where I can resolve customer issues, improve workflows, maintain reliable CRM records, and support clients across time zones.

At Elite Support Hub, I handled high-volume SaaS and e-commerce support across live chat, email, and calls, sustaining a 95% CSAT score. I diagnosed technical issues, documented reproducible escalations in Zendesk, and guided new e-commerce clients through onboarding.

As a freelance Administrative Virtual Assistant, I coordinate calendars and communication across time zones, maintain CRM and database records, and turn research into decision-ready reports. I've also redesigned recurring administrative and data workflows to improve operational efficiency by 25% while protecting sensitive client information.

Experience

Work history, roles, and key accomplishments

Current

Administrative Virtual Assistant

Current

Freelance

May 2024 - Present (2 years 3 months)

Delivered end-to-end virtual assistant support including calendar management, email correspondence, and communication coordination for clients across multiple time zones. Performed high-volume data entry and database maintenance, cleaned and standardized client data, and redesigned workflows to improve operational efficiency by 25%.