Open to opportunities

Damilola Ibegbu

@damilolaibegbu

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Customer support and administrative professional delivering exceptional SaaS client experiences.

Nigeria

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What I'm looking for

I seek a remote or hybrid role where I can apply SaaS customer support and administrative expertise, improve processes, and grow into broader operations or customer success responsibilities.

I am a customer support and administrative professional with over eight years of experience delivering client-facing support in SaaS and remote environments. I excel at onboarding users, managing inquiries across email, chat and phone, and maintaining CRM records with meticulous attention to detail, contributing to a sustained 98% customer satisfaction rate.

I have improved operational workflows and reduced handling times by 30% while coordinating cross-functional teams to cut order processing delays by 20%. I bring strong proficiency in HubSpot, Zendesk, Freshdesk, Intercom and a broad set of productivity tools to drive reliable, process-oriented customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Sonsa Ltd.

Aug 2017 - Present (8 years 10 months)

Delivered SaaS and web-based customer support across email, phone, and live chat handling 50+ queries daily and achieving a 98% satisfaction rate while improving onboarding and retention.

Customer Support Zendesk Freshdesk Intercom Live Chat Email Support

Administrative Executive

Bern Quest Electric Co. Ltd.

Jan 2015 - Dec 2017 (2 years 11 months)

Managed front-line customer support, scheduling, and records management, streamlining filing systems to improve record retrieval efficiency by 30% and supporting confidential administrative tasks.

Administrative Support Scheduling Records Management Microsoft Office Calendar Management