Emmanuel Timi
@emmanueltimi
Customer Support Specialist turning high-volume interactions into accurate CRM records and qualified leads.
NigeriaWhat I'm looking for
I’m a Customer Support Specialist with 3+ years turning customer interactions into results—high call volumes, qualified leads, and CRM records that are actually accurate. I’m at my best in fast-paced remote environments where reliability and performance matter.
I deliver support across phone, email, and live chat while resolving account, billing, refund, and delivery inquiries quickly and correctly. In my current role, I manage 80+ daily interactions and consistently achieve a 95% CSAT by documenting every step and resolving concerns efficiently.
I also bring a sales-support mindset: I convert service inquiries into sales opportunities through needs-based recommendations, conduct satisfaction follow-ups, and improve customer experience through root-cause thinking. I’ve handled 120+ weekly inquiries, supported 300+ monthly orders (including upgrades and refunds), and maintained CRM records for 1,000+ customers.
Beyond customer work, I’ve supported operations as an Executive Administrative Assistant—coordinating 500+ executive meetings across time zones and improving productivity through structured workflows. My day-to-day toolkit includes Five9, Zendesk, Google Workspace, and Microsoft Office, and I mentor others to scale support without losing quality.
Experience
Work history, roles, and key accomplishments
Delivered exceptional customer support by managing 80+ daily interactions across phone, email, and live chat in a fast-paced remote environment.
* Consistently achieved a 95% CSAT by resolving customer concerns efficiently and creating positive customer experiences.
* Built customer confidence through fast, accurate resolution of account, billing, refund, and delivery inquiries.
* Maintained p
Built and maintained professional relationships with team members to aid prompt resolution to customers' requests.
• Prioritized tasks and met performance metrics to deliver high-quality service.
• Managed challenging customer interactions by listening, addressing concerns, providing solutions, and acknowledging feedback.
• Made outbound calls to members regarding annual check-ups and preventiv
Manage 120+ weekly customer inquiries via phone, email, and chat while maintaining a 95% professionalism and empathy rating.
Convert service inquiries into sales opportunities through needs-based recommendations, contributing to recurring monthly revenue.
Conduct satisfaction follow-ups, boosting customer satisfaction by 15% and reducing repeat issues.
Process 300+ monthly orders, cancellations
Provided remote support to customers through phone and email channels in a fast-paced environment. Recreated and investigated customer-reported issues to support accurate troubleshooting and resolution. Collaborated with internal teams to resolve escalated support tickets and improve customer experience. Maintained accurate records of customer interactions, issue updates, and resolutions within CR
Coordinated 500+ executive meetings across multiple time zones, increasing executive productivity by 30%.
Managed communication with 50+ internal and external stakeholders, maintaining a 95% effectiveness rating.
Drafted 200+ professional correspondences, reports, and business documents with strong attention to detail.
Used workflow tools to manage 300+ monthly tasks, improving operational effi
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor's Degree
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
ZimbabweJob categories
Skills
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