Idogun Favour
@idogunfavour
Empathetic Customer Support Specialist with 4+ years in fintech.
What I'm looking for
I am an empathetic and tech-savvy Customer Support Specialist with over four years of experience in fintech and customer-focused roles. My expertise lies in handling high-volume customer queries and utilizing CRM tools to resolve issues swiftly and effectively. I take pride in my ability to turn frustrated users into loyal customers, significantly improving customer satisfaction rates.
Currently, I work as a Customer Support Representative at Opay, where I have successfully resolved over 100 customer issues with a 90% satisfaction rate. I collaborate closely with product and tech teams to close feedback loops and reduce ticket volume, while also training new hires on essential skills such as tone, empathy, and issue categorization. Additionally, I lead a team at Oriflame Cosmetics, mentoring sales representatives and ensuring top-tier service through effective client relationship management.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Opay
May 2024 - Present (1 year 2 months)
Resolved over 100 customer issues via email, achieving a 90% satisfaction rate. Utilized CRM tools to document interactions, escalate issues, and track resolution timelines effectively.
Team Lead
Oriflame Cosmetics
Jun 2020 - Present (5 years 1 month)
Led a team of over 15 sales representatives, providing mentorship on customer engagement and conversion strategies. Managed client relationships, resolved escalated issues, and ensured top-tier service delivery.
Education
Degrees, certifications, and relevant coursework
Delta State University, Abraka
B.Sc., Medical Biochemistry
Studied Medical Biochemistry at Delta State University, Abraka, from 2018 to 2022. Gained foundational knowledge in biochemistry and related medical sciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Idogun?
You can contact Idogun and 90k+ other talented remote workers on Himalayas.
Message IdogunFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
