Idogun Favour

I am an empathetic and tech-savvy Customer Support Specialist with over four years of experience in fintech and customer-focused roles. My expertise lies in handling high-volume customer queries and utilizing CRM tools to resolve issues swiftly and effectively. I take pride in my ability to turn frustrated users into loyal customers, significantly improving customer satisfaction rates.

Currently, I work as a Customer Support Representative at Opay, where I have successfully resolved over 100 customer issues with a 90% satisfaction rate. I collaborate closely with product and tech teams to close feedback loops and reduce ticket volume, while also training new hires on essential skills such as tone, empathy, and issue categorization. Additionally, I lead a team at Oriflame Cosmetics, mentoring sales representatives and ensuring top-tier service through effective client relationship management.