Idogun FavourIF
Open to opportunities

Idogun Favour

@idogunfavour

Empathetic Customer Support Specialist with 4+ years in fintech.

Nigeria
Message

What I'm looking for

I am looking for a mission-driven company where I can contribute to customer experience excellence and grow with a support-focused team.

I am an empathetic and tech-savvy Customer Support Specialist with over four years of experience in fintech and customer-focused roles. My expertise lies in handling high-volume customer queries and utilizing CRM tools to resolve issues swiftly and effectively. I take pride in my ability to turn frustrated users into loyal customers, significantly improving customer satisfaction rates.

Currently, I work as a Customer Support Representative at Opay, where I have successfully resolved over 100 customer issues with a 90% satisfaction rate. I collaborate closely with product and tech teams to close feedback loops and reduce ticket volume, while also training new hires on essential skills such as tone, empathy, and issue categorization. Additionally, I lead a team at Oriflame Cosmetics, mentoring sales representatives and ensuring top-tier service through effective client relationship management.

Experience

Work history, roles, and key accomplishments

OP
Current

Customer Support Representative

Opay

May 2024 - Present (1 year 2 months)

Resolved over 100 customer issues via email, achieving a 90% satisfaction rate. Utilized CRM tools to document interactions, escalate issues, and track resolution timelines effectively.

Education

Degrees, certifications, and relevant coursework

DA

Delta State University, Abraka

B.Sc., Medical Biochemistry

Studied Medical Biochemistry at Delta State University, Abraka, from 2018 to 2022. Gained foundational knowledge in biochemistry and related medical sciences.

Tech stack

Software and tools used professionally

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Idogun Favour - Customer Support Representative - Opay | Himalayas