IOI.D Ogbekene
@idogbekene
Customer service expert with management and administration experience.
NigeriaWhat I'm looking for
Ishioma Deborah Ogbekene is a results-driven professional with a strong background in customer service, management, and administration. With experience in leading teams and managing customer complaints, she is skilled in oral and written communication, research, and human relations. Her creative and innovative approach to service delivery has earned her recognition in her previous roles.
In her current role as Country Manager and Lead Customer Support Coordinator at Cifax International Express Ltd, Ishioma has demonstrated her ability to manage teams, resolve customer complaints, and optimize logistics services. Her previous experience at Midas Express Shipping and Freight has also equipped her with skills in generating freighting quotes, managing office budgets, and ensuring timely reporting.
Ishioma is a team player with excellent leadership abilities, having successfully led a team of four in the Nigerian general elections. She is proficient in MS Word, and MS Excel with excellent writing and oral communication skills.
Experience
Work history, roles, and key accomplishments
Country Manager and Lead Customer Support Coordinator
Cifax International Express Ltd
Dec 2022 - Present (2 years 6 months)
Managed the entire team in Nigeria, applying leadership skills to simplify processes and acted as the representative of Cifax International Express. Managed customer complaints, queries, and resolutions within stipulated timeframes to ensure win-win outcomes.
Country Manager and Lead Customer Service Director
Midas Express Shipping and Freight
Jan 2016 - Dec 2022 (6 years 11 months)
Managed customer complaints, queries, and resolutions within stipulated timeframes to ensure win-win outcomes. Addressed and managed employee queries regarding office management issues.
Venue Staff
The British Council
May 2014 - Aug 2016 (2 years 3 months)
Ensured tests/exams were delivered securely according to board requirements. Supported Exams service officers where required.
Assistant Registration Officer 1 (ARO 1)
NYSC - Independent National Electoral Commission (INEC)
Jan 2011 - Feb 2011 (1 month)
Biometric registration of voters: Captured their data and stored in ICT database. Worked in tandem with the stores to ensure logistics and supply chain of voting materials.
Education
Degrees, certifications, and relevant coursework
I.D hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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