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Ekpono Abasido Anthony

@ekponoabasidoanthony

Administration and learning professional driving excellent customer experience.

Nigeria
Message

What I'm looking for

I seek a role where I can apply CX and operations expertise, manage resources and helpdesk teams, support secure high-volume processes, and grow into leadership while contributing to a collaborative, diverse workplace.

I am an administration and learning professional with eight years' experience across customer experience, workplace management and multicultural relationship building. I have supported high-volume, secure visa application operations while managing helpdesk and resource allocation.

In my recent role I oversaw premium and priority visa application processes, coordinated secured web-based interviews and biometrics assessments, and supported service line managers with data entry and analysis—archiving large volumes of operational data weekly.

Earlier I taught and developed learning materials for primary and secondary students, delivering lesson planning, mentorship and educational resources for classes up to 60 pupils. I bring strong organizational, secretarial, communication and public-speaking skills, and fluency in English, Hausa and Ibibio.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Ahmadu Bello University logoAU

Ahmadu Bello University

Master of Arts, Performing Arts

2016 - 2018

Completed a Master of Arts in Performing Arts with coursework and practical study from 2016 to 2018.

Ahmadu Bello University logoAU

Ahmadu Bello University

Bachelor of Arts, English and Literary Studies

2007 - 2011

Earned a Bachelor of Arts in English and Literary Studies, focusing on literature, language, and writing, completed in 2011.

Tech stack

Software and tools used professionally

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Ekpono Abasido Anthony - Application Service Executive - Teleperformance | Himalayas