Ekpono Abasido Anthony
@ekponoabasidoanthony
Administration and learning professional driving excellent customer experience.
What I'm looking for
I am an administration and learning professional with eight years' experience across customer experience, workplace management and multicultural relationship building. I have supported high-volume, secure visa application operations while managing helpdesk and resource allocation.
In my recent role I oversaw premium and priority visa application processes, coordinated secured web-based interviews and biometrics assessments, and supported service line managers with data entry and analysis—archiving large volumes of operational data weekly.
Earlier I taught and developed learning materials for primary and secondary students, delivering lesson planning, mentorship and educational resources for classes up to 60 pupils. I bring strong organizational, secretarial, communication and public-speaking skills, and fluency in English, Hausa and Ibibio.
Experience
Work history, roles, and key accomplishments
Application Service Executive
Teleperformance
Apr 2021 - Dec 2024 (3 years 8 months)
Oversaw premium and priority visa application operations, supervised helpdesk and specialist inquiries, and managed secured web-based interviews and biometrics processing to maintain operational excellence.
Class Teacher
Benford School
Jan 2016 - Jan 2021 (5 years)
Planned and delivered lessons and developed learning aids to support instruction for a class of 60 pupils, improving classroom engagement and learning resources.
Subject Teacher
Model Learning School
Jan 2014 - Jan 2015 (1 year)
Delivered subject lessons, provided student mentorship and poetry coaching to 30 junior and senior students, supporting academic and extracurricular development.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Master of Arts, Performing Arts
2016 - 2018
Completed a Master of Arts in Performing Arts with coursework and practical study from 2016 to 2018.
Ahmadu Bello University
Bachelor of Arts, English and Literary Studies
2007 - 2011
Earned a Bachelor of Arts in English and Literary Studies, focusing on literature, language, and writing, completed in 2011.
Availability
Location
Authorized to work in
Job categories
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