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DANIEL OZIEGBE ABANIMU

@danieloziegbeabanimu

Customer Service Executive at Online Integrated Services, handling customer calls, bookings, and document requests.

At Online Integrated Services (OIS), I handle customer calls and service enquiries, helping customers with their requests and complaints.

I assist with appointment bookings and guide customers through the requirements and next steps. I also process, track, and report on additional document requests.

I follow up with customers by telephone, keep accurate records, and escalate complex issues to the appropriate department while maintaining follow-up through resolution.

Previously, I supported customer service and logistics at Nwanyioma Cargo-Direct Biz Concept Ltd., coordinated marketing activities, and worked in customer-facing roles in pharmaceutical operations and hotel reception.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Online Integrated Services (OIS)

Jan 2024 - Present (2 years 9 months)

Handle customer calls, enquiries, complaints, appointment bookings, and document requests. Maintain accurate records and escalate complex issues to ensure resolution.

Call Handling Customer enquiries Complaint Resolution Appointment Booking Document Processing Issue escalation Customer Records Microsoft Word Excel PowerPoint Microsoft Visio

Current

Marketing Manager

Current

Nwanyioma Cargo-Direct Biz Concept Ltd.

Jan 2022 - Present (4 years 9 months)

Support customer acquisition and business growth through communication and relationship-building. Coordinate marketing strategies and brand development to strengthen customer engagement.

Marketing Strategy Brand Strategy Customer Engagement Communication Skills Relationship Building

Logistics Manager (Logistics Support)

Nwanyioma Cargo-Direct Biz Concept Ltd.

Feb 2021 - Jan 2022 (11 months)

Reviewed client requirements and coordinated shipment activities from acquisition through delivery. Managed inventory and supported customer service and logistics software updates.

Logistics Inventory Management Shipment Coordination Customer Service Software updates

Customer Representative / Jumia Storekeeper

Nwanyioma Cargo-Direct Biz Concept Ltd.

Jan 2019 - Feb 2021 (2 years 1 month)

Supported customers and worked with management and logistics teams to resolve issues. Handled customer communication, incident documentation, follow-up activities, and product marketing support.

Client Communication Incident Documentation Follow up Product Marketing Prioritization

Marketer / Supervisor

Slash Interior Design Company

Aug 2016 - Dec 2019 (3 years 4 months)

Supported day-to-day team coordination and responded to staff concerns. Collected site information and uploaded inventory details to the project-management platform.

Team Coordination Inventory Management Project Management Data Entry

Operating Department

Mopson Pharmaceutical Ltd

Apr 2013 - Jul 2016 (3 years 3 months)

Assessed customer needs, maintained accurate records, supported sales, and resolved customer concerns promptly. Built relationships with more than 100 patients/customers and maintained records of medicines received and sold.

Customer Needs Assessment Record keeping Sales Support Relationship Building Pharmaceutical Knowledge

Front Desk Officer

Hails Selassie’s Suites

Mar 2010 - Feb 2013 (2 years 11 months)

Managed guest check-in/check-out, reservations, customer enquiries, complaints, bookings, and payment records. Provided clear information on rooms, rates, and amenities and coordinated with housekeeping to meet guest requirements.

Front Desk Operations Reservations Customer Service Payment Processing Housekeeping Coordination