Clara Pewu
@clarapewu
Remote-ready Support Specialist with 3+ years of customer service experience.
What I'm looking for
I am a dedicated Support Specialist with over three years of experience in customer service, education operations, and content moderation. My ability to handle 150–170 chat-based interactions per shift while maintaining a strict 10-minute response window showcases my commitment to providing timely and effective support. I am recognized for delivering emotionally intelligent assistance that builds trust and enhances user satisfaction, ensuring that every individual feels genuinely cared for.
Currently, I am expanding my skill set in customer support and IT to drive deeper impact within remote-first, mission-driven teams. My experience includes delivering real-time support to over 200 users daily, moderating sensitive conversations, and proactively identifying and de-escalating toxic behavior to foster a more inclusive digital environment. I take pride in my ability to document user data accurately, which has significantly reduced repeated inquiries and improved overall efficiency.
In addition to my professional experience, I hold a Bachelor of Science in Human Resources Management and a Higher National Diploma in Secretaryship and Management Studies. I am passionate about technology and innovation, and I am committed to lifelong learning and personal growth, always seeking opportunities to enhance my skills and contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Customer Support Moderator
Pixels
Apr 2022 - Present (3 years 3 months)
Delivered real-time customer and community support to over 200 users daily through a proprietary browser-based platform. Maintained a strict 10-minute response window to avoid system lockout, demonstrating high-speed multitasking across global time zones (EST to AEST).
Exam Invigilator
British Council
Mar 2021 - Present (4 years 4 months)
Ensured exam integrity by verifying credentials for 40+ candidates per session, consistently detecting discrepancies and preventing potential fraud. Supervised up to 25 candidates per room while upholding compliance and maintaining a distraction-free environment.
Receptionist
London College of International Business Studies
Apr 2018 - Present (7 years 3 months)
Conducted 50 - 100 daily follow-up calls to prospective students, tracking outreach through Excel-based systems and supporting admissions conversions. Served as the institution's first point of contact, contributing to an 80% improvement in guest and management satisfaction.
Education
Degrees, certifications, and relevant coursework
Accra Business School
Bachelor of Science, Human Resources Management
Completed a Bachelor of Science degree with a focus on Human Resources Management. Gained foundational knowledge in HR principles and practices relevant to modern organizations.
Accra Technical University
Higher National Diploma, Secretaryship and Management Studies
Obtained a Higher National Diploma in Secretaryship and Management Studies. Developed essential skills in administrative support, office management, and business operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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