Open to opportunities

Clara Pewu

@clarapewu

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Remote-ready Support Specialist with 3+ years of customer service experience.

Ghana

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What I'm looking for

I am looking for a role in a mission-driven team that values empathy and innovation, where I can further develop my skills and contribute to meaningful customer experiences.

I am a dedicated Support Specialist with over three years of experience in customer service, education operations, and content moderation. My ability to handle 150–170 chat-based interactions per shift while maintaining a strict 10-minute response window showcases my commitment to providing timely and effective support. I am recognized for delivering emotionally intelligent assistance that builds trust and enhances user satisfaction, ensuring that every individual feels genuinely cared for.

Currently, I am expanding my skill set in customer support and IT to drive deeper impact within remote-first, mission-driven teams. My experience includes delivering real-time support to over 200 users daily, moderating sensitive conversations, and proactively identifying and de-escalating toxic behavior to foster a more inclusive digital environment. I take pride in my ability to document user data accurately, which has significantly reduced repeated inquiries and improved overall efficiency.

In addition to my professional experience, I hold a Bachelor of Science in Human Resources Management and a Higher National Diploma in Secretaryship and Management Studies. I am passionate about technology and innovation, and I am committed to lifelong learning and personal growth, always seeking opportunities to enhance my skills and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Moderator

Current

Pixels

Apr 2022 - Present (3 years 3 months)

Delivered real-time customer and community support to over 200 users daily through a proprietary browser-based platform. Maintained a strict 10-minute response window to avoid system lockout, demonstrating high-speed multitasking across global time zones (EST to AEST).

Customer Empathy Sensitive Conversation Handling Google Workspace Data Entry

Exam Invigilator

British Council

Mar 2021 - Present (4 years 4 months)

Ensured exam integrity by verifying credentials for 40+ candidates per session, consistently detecting discrepancies and preventing potential fraud. Supervised up to 25 candidates per room while upholding compliance and maintaining a distraction-free environment.

Compliance Coordination Time Management

Receptionist

London College of International Business Studies

Apr 2018 - Present (7 years 3 months)

Conducted 50 - 100 daily follow-up calls to prospective students, tracking outreach through Excel-based systems and supporting admissions conversions. Served as the institution's first point of contact, contributing to an 80% improvement in guest and management satisfaction.

Customer Service Excel Event Coordination Procurement Inventory Management Data Entry

Education

Degrees, certifications, and relevant coursework

Accra Business School

Bachelor of Science, Human Resources Management

Completed a Bachelor of Science degree with a focus on Human Resources Management. Gained foundational knowledge in HR principles and practices relevant to modern organizations.

Accra Technical University

Higher National Diploma, Secretaryship and Management Studies

Obtained a Higher National Diploma in Secretaryship and Management Studies. Developed essential skills in administrative support, office management, and business operations.