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Ida Sofia AmandaIA
Open to opportunities

Ida Sofia Amanda

@idasofiaamanda

I create excellent customer experiences across retail, hospitality, sales, and hotel reception.

Finland
Message

What I'm looking for

I'm looking for a customer-facing role where I can use my sales, hospitality, and reception experience to create smooth, positive customer experiences in a fast-paced team.

I've delivered high-quality furniture sales and fabric advice at Hakola Oy, helping customers find interior and material solutions while managing pop-up events and point-of-sale systems. I also work across grocery retail through Eezy for S- and K-Group, handling checkout, stocking, age-restricted sales, and logistics services.

My background spans fast-paced hospitality, including restaurant service, hotel reception training at Scandic, ticket sales at BioRex, and telephone sales. I'm completing a vocational qualification in tourism and bring fluent Finnish, excellent English, and a practical focus on keeping every customer interaction smooth and positive.

Experience

Work history, roles, and key accomplishments

EK
Current

Myyjä (Keikkatyö)

Eezy / S- ja K-ryhmä

Aug 2024 - Present (2 years)

Performs diverse grocery store tasks including cashiering, shelving, and ancillary services. Handles responsible sales (age verification, Veikkaus) and logistics services (Posti, Matkahuolto, Schenker).

RK

Myyjä

R-kioski

Jun 2023 - Dec 2023 (6 months)

Worked in a fast-paced service environment handling a diverse range of products. Achieved successful mobile subscription sales, managed parcel services and gambling operations, and maintained store cleanliness and shelving.

UE

Tarjoilija

Useita toimipisteitä (mm. Burgers & Wine, Obelix, Eezy)

Jan 2018 - Dec 2023 (5 years 11 months)

Provided fast-paced customer service in restaurant environments. Managed orders, made recommendations, and ensured excellent customer experiences, adapting quickly to new teams and varied settings.

Scandic logoSC

Vastaanottovirkailija (Työssäoppiminen)

Scandic

Jan 2021 - Dec 2021 (11 months)

Provided front-line customer service at hotel reception including check-in/out, reservations, and information. Cross-trained in breakfast service and bar to maximize guest experience.

BI

Lipunmyyjä (Harjoittelu/Oppisopimus)

BioRex

Aug 2020 - Oct 2020 (2 months)

Handled ticket sales and preparation and sale of ancillary products. Maintained general comfort and cleanliness of theater facilities, providing positive customer service and guidance.

EK

Hoitoapulainen (Sopimus)

Espoon kaupunki

Jul 2020 - Aug 2020 (1 month)

Assisted residents and engaged in professional interaction in a social and health care environment. Handled responsible tasks while maintaining professionalism with clients.

SM

Puhelinmyyjä

SM Mega

Oct 2018 - Jan 2019 (3 months)

Conducted goal-oriented telemarketing and actively built customer relationships. Accurately entered data and utilized product expertise in sales.

Education

Degrees, certifications, and relevant coursework

HY

Hyria

Vocational Qualification in Tourism, Tourism

Pursuing a vocational qualification in tourism, expected to graduate in 2026.

Tech stack

Software and tools used professionally

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