Ibrahim Desai

As a Civil Service Employee, I handle customer contact across various business lines, providing first-rate service via phone, email, and web chat. My role involves addressing customer inquiries, processing payments, and maintaining accurate customer records.

Currently serving as a Civil Service Employee, responsible for handling customer inquiries across various business lines. I provide first-rate service via telephone, email, and web chat, ensuring effective and efficient customer support.

Led operations and sales for a remote team, focusing on business growth from seed stage. Responsibilities included client acquisition, onboarding, and maintaining business relationships while developing marketing strategies and reporting frameworks.

Led operations and sales for a remote team, focusing on business growth from seed stage. Responsibilities included client acquisition, onboarding, and maintaining business relationships while developing marketing strategies and reporting frameworks.

Oversaw the online sales team for a leading ceramic tile importer. Responsibilities included stock control, managing marketing campaigns, and analyzing sales data to drive growth and achieve sales targets.

Assisted pharmacists in preparing and dispensing medications, ensuring accuracy and timely service. Interacted with patients and maintained inventory of prescription medications.

Managed B2B accounts, focusing on client retention and growth. Developed new business accounts through prospecting and converting leads, while ensuring effective communication and achieving profit targets.

Responsible for generating and managing B2B clients, focusing on account retention and growth. Developed business accounts through prospecting and effective communication, achieving profit targets and enhancing client relationships.

Managed the online sales team for a leading ceramic tile importer, overseeing stock control and developing marketing campaigns. Achieved sales targets by leading and educating the team while analyzing e-commerce data for trends.

Assisted pharmacists in preparing and dispensing medications, ensuring accuracy and timely service. Interacted with patients and maintained inventory records, contributing to efficient pharmacy operations.

Completed a Level 3 Diploma as a Microsoft Technical Associate, focusing on technical skills and knowledge in IT.

Achieved an Advanced Apprenticeship in IT, Software, Web and Telecoms, gaining practical skills and experience in the field.

Studied A Levels in Biology, Chemistry, IT, and Graphics, developing a strong foundation in scientific and technical subjects.