I’m looking for a stable, growth-oriented role where I can use my customer service, communication, sales support, and client relationship skills to deliver a positive customer experience while continuing to develop professionally.
Looking for a job
ibenta charles
@ibentacharles
Customer service representative at YBE Consulting who supported SmartCredit and MyFreesScoreNow account updates and credit report access.
NigeriaWhat I'm looking for
At YBE Consulting, I assisted clients with billing, payments, subscriptions, and account updates for SmartCredit, MyFreesScoreNow, and other credit monitoring services. I documented client interactions in CRM platforms and followed company procedures when addressing concerns.
At DMI Financial Solutions, I supported sales conversations, followed up with leads, and maintained customer records using CRM systems. I also handled objections and prepared activity reports.
Earlier, I created persuasive content as a Copywriter at DimeGrowth and edited content at FAMEBOY Tech Hub. I also worked as a Secretary at Mobile Filling Station and a Journalism Intern at Encomium Magazine.
Experience
Work history, roles, and key accomplishments
YC
Customer Service Representative
YBE Consulting
Jun 2026 - Sep 2026 (3 months)
Assisted clients with account-related questions, billing concerns, payments, and service updates. Used CRM systems to document interactions and maintain accurate client records.
DS
Sales & Client Relations Representative
DMI Financial Solutions
Feb 2026 - May 2026 (3 months)
Conducted customer interactions and supported sales conversations through effective communication. Maintained accurate customer records and documented interactions using CRM systems.
FH
Content Editor
FAMEBOY Tech Hub
Sep 2023 - Aug 2024 (11 months)
Edited content to improve clarity, accuracy, and audience engagement. Conducted research and organized information effectively.
DI
Copywriter
DimeGrowth
Mar 2023 - May 2024 (1 year 2 months)
Created persuasive written content based on audience needs and business objectives. Researched topics and communicated information clearly.
MS
Secretary
Mobile Filling Station
Jul 2020 - Dec 2020 (5 months)
Managed customer-facing administrative responsibilities and daily documentation. Handled inquiries and maintained organized records.
EM
Journalism Intern
Encomium Magazine
Aug 2019 - Nov 2019 (3 months)
Conducted research and gathered information for written publications. Developed strong communication, interviewing, and reporting skills.
Education
Degrees, certifications, and relevant coursework
Federal University Otuoke
Bachelor of Science, English Language and Communication Studies
Earned a Bachelor of Science in English Language and Communication Studies in 2023.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
60k+ USD
Job categories
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