Elizabeth OkefeEO
Open to opportunities

Elizabeth Okefe

@elizabethokefe

Dedicated Sales and Customer Service Representative driving revenue growth.

Nigeria

What I'm looking for

Seeking a dynamic role in a growth-oriented organization where I can leverage my skills in sales and customer service to drive revenue growth and enhance customer satisfaction.

Dedicated and results-oriented Sales and Customer Service Representative with a strong track record of delivering exceptional service and driving revenue growth. Currently serving as a Search Engine Page Rater at Telus International since July 2022, where I address customer inquiries, rate YouTube content, and conduct product evaluations. My role involves ensuring high-quality service and maintaining customer satisfaction.

Previously, I worked as a Sales Representative at Karmod Nigeria Limited from September 2021 to July 2022. In this role, I managed inbound and outbound customer contacts, organized leads, and drafted proposals to achieve sales objectives. I also established strong relationships with stakeholders and performed various sales-related duties to meet organizational goals.

Earlier, I served as a Customer Service Support and Sales Executive at First City Monument Bank (FCMB) from April 2016 to July 2017. My responsibilities included assisting customers, resolving issues, maintaining records of interactions, and performing administrative roles. I also honed my skills in client relationship management and sales.

Experience

Work history, roles, and key accomplishments

TI
Current

Search Engine Page Rater

Telus International

Jul 2022 - Present (2 years 10 months)

Currently working remotely as a Search Engine Page Rater, assisting customers by addressing inquiries and conducting product evaluations for consumers. Responsible for rating general Google search content to enhance user experience.

F(

Customer Service Support

First City Monument Bank (FCMB)

Jul 2016 - Jul 2017 (1 year)

Worked as a Customer Service Support representative, assisting customers with inquiries and complaints, resolving issues promptly, and maintaining accurate records of interactions.

Education

Degrees, certifications, and relevant coursework

AI

Aspire Institute

2024 -

Virtual Academic and professional development program affiliated with Harvard Business School for low-income earners.

FB

Federal Polytechnic Bida

Higher National Diploma, Mass Communication

2018 - 2020

Grade: Upper credit

Completed Higher National Diploma in Mass Communication, focusing on communication skills and media practices.

Tech stack

Software and tools used professionally

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Elizabeth Okefe - Search Engine Page Rater - Telus International | Himalayas