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Joy Waji

@joywaji

Customer Support Representative with client relationship experience at Gotas Diamond Global Limited, handling inquiries and CRM follow-ups.

Nigeria

Message

At Gotas Diamond Global Limited, I built and maintained client relationships, answered inquiries, and followed up to support satisfaction and repeat business. I presented property offerings to prospects, handled objections, and recorded customer interactions in CRM systems.

At Design Ready Africa, I created and edited social media content for different audiences. As an Editorial Intern at Voice of Nigeria (VON), I conducted Vox Pop interviews, transcribed English-language programs into Hausa, and wrote and edited news and feature stories.

Experience

Work history, roles, and key accomplishments

Content Marketer (NYSC)

Gotas Diamond Global Limited

May 2025 - Mar 2026 (10 months)

Built and maintained client relationships, handled inquiries and objections, and kept accurate records using CRM systems. Collaborated with internal teams to support customer acquisition and conducted market research.

Customer Relationship Management CRM Systems Objection Handling Market Research Competitive Analysis Promotional Content Creation Direct Outreach Business Development

Content Storyteller / Creator

Design Ready Africa

Jan 2024 - Apr 2025 (1 year 3 months)

Communicated key messages clearly and adapted tone for different audiences. Engaged audiences through social media content and captions, researched audience interests, and edited content for clarity and accuracy.

Content Creation Social Media Audience Research Editing Communication Skills Teamwork

Editorial Intern

Voice of Nigeria (VON)

Apr 2023 - Oct 2023 (6 months)

Conducted Vox Pop street interviews, transcribed English-language programs into Hausa, and researched and fact-checked information. Wrote and edited news and feature stories to tight deadlines.

Interviewing Transcription Research Fact Checking News Writing Editing Broadcast Preparation