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Iara Fernandes

@iarafernandes

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I streamline onboarding, client operations, and data reporting through organised, responsive administrative support.

Portugal

Message

What I'm looking for

I'm looking for a remote role where I can improve onboarding or operational processes, manage client and data workflows, and provide organised, responsive support in a fast-paced team.

I've supported remote onboarding and client operations by scheduling training, managing paperwork, answering queries, conducting background checks, and maintaining organised onboarding data in Google Sheets. I also compile personnel data and reports for senior HR staff while monitoring market and client information through Power BI dashboards.

In quality analysis and senior advisory work, I've improved workflows, maintained accurate CRM records, resolved customer issues, coordinated calendars across time zones, and provided reliable operational support in fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Onboarding Specialist

Remote - USA

Jan 2026 - Present (8 months)

Facilitated onboarding by scheduling training sessions, addressing queries, and managing paperwork. Streamlined recruitment and onboarding documentation and conducted criminal background checks through Checkr.

Google Sheets Data Analysis Reporting Process Optimization Power BI CRM Systems Checkr

Quality Analyst / Senior Advisor

Remote - Portugal

Jan 2025 - Present (1 year 8 months)

Identified inefficiencies and implemented process improvements to enhance operational effectiveness. Managed workflows, maintained CRM systems, and provided administrative support.

CRM Systems Data Entry Reporting Process Optimization Workflow Management Administrative Support Customer Support Microsoft Office Google Workspace Salesforce Trello Notion Excel Power BI

Analysis Content

Remote - UK

Jan 2024 - Present (2 years 8 months)

Handled administrative tasks including data entry, document preparation, and recordkeeping. Supported bookkeeping by preparing invoices and tracking payments.

Data Entry Record keeping Bookkeeping Invoice Preparation Email Management Attention To Detail