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Tábatha Germano

@tbathagermano

Client Relations Assistant at Private Client Services who improved request resolution times by 20% through clear scheduling protocols.

Portugal

Message

At Private Client Services, I handle calls and emails for private clients, organise schedules and appointments, and keep confidential records accurate. I improved communication and request resolution times by 20% through clear scheduling protocols.

As a Virtual Assistant and Digital Operations Specialist, I built administrative and document workflows from scratch using Google Workspace, Notion, and Trello. My templates and workflows reduced document turnaround times by 30%.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Assistant

Current

Private Client Services

May 2025 - Present (1 year 5 months)

Handled incoming and outgoing calls and emails for private clients, organized schedules and appointments, and maintained confidential records with high documentation standards.

Customer Service Scheduling Data Entry Excel Confidentiality Communication Skills

Customer Service Volunteer

European Solidarity Corps

Nov 2025 - Dec 2025 (1 month)

Supported international customers and daily operations in English.

Customer Service Communication Skills English

Virtual Assistant and Digital Operations Specialist

Self Employed

May 2024 - Mar 2025 (10 months)

Built and managed administrative and document workflows using Google Workspace, Notion, and Trello, and acted as the main point of contact for internal teams.

Google Workspace Notion Trello Document Management Workflow Automation Communication Skills