Ana Pardal
@anapardal
Bookings and customer care professional at Wonder Van, verifying reservations and coordinating service details.
PortugalWhat I'm looking for
At Wonder Van, I manage customer enquiries, quotations, bookings, amendments and cancellations across direct and partner sales channels. I prepare clear customer communications in Portuguese and English, and verify reservation details before service delivery.
I’ve also supported business operations at Way Beyond and provided administrative support at BDO Portugal, working with documentation, office coordination and internal communication. I’m seeking flexible remote opportunities in AI data evaluation, language quality review, content assessment and data annotation.
Experience
Work history, roles, and key accomplishments
Bookings & Customer Care
Wonder Van
Aug 2022 - Present (4 years 2 months)
Managed customer enquiries, quotations, bookings, amendments and cancellations across direct and partner sales channels. Coordinated guides, vehicles, and logistics while using FareHarbor and other digital tools.
Business Support
Way Beyond
Feb 2018 - Jun 2020 (2 years 4 months)
Provided day-to-day business support involving communication, organisation, coaching-related activities and time management. Supported operational and administrative workflows requiring discretion and prioritisation.
Administrative Assistant
BDO Portugal
Jul 2008 - Jan 2018 (9 years 6 months)
Provided long-term administrative support within a professional-services environment, handling office coordination, documentation and internal communication. Worked with structured processes and confidential information.
Operational Assistant
Nunes & Filhos, Lda
Nov 2005 - Jan 2008 (2 years 2 months)
Supported operational and administrative activities, communication and day-to-day coordination.
Administrative Assistant
GE Money Portugal
Jul 2005 - Nov 2005 (4 months)
Provided administrative support in a financial-services environment.
Administrative Assistant
Sun Microsystems
Oct 2003 - Jun 2005 (1 year 8 months)
Supported administrative and office processes in an international technology environment.
Education
Degrees, certifications, and relevant coursework
Escola de Comércio de Lisboa
Basic Human Resources Management, Human Resources Management
Completed training in Basic Human Resources Management in 2021.
IEFP
Spanish, Spanish
Completed training in Spanish in 2021.
IEFP
Team Management, Team Management
Completed training in Team Management in 2021.
IEFP
Interpersonal Communication & Assertiveness, Interpersonal Communication & Assertiveness
Completed training in Interpersonal Communication & Assertiveness in 2021.
IEFP
Leadership & Team Motivation, Leadership & Team Motivation
Completed training in Leadership & Team Motivation in 2021.
IEFP
Stress & Conflict Management, Stress & Conflict Management
Completed training in Stress & Conflict Management in 2021.
IEFP
Psychosociology of Work, Psychosociology of Work
Completed training in Psychosociology of Work in 2021.
Way Beyond
Executive Coaching Certification Program - Level I, Executive Coaching
Completed the Executive Coaching Certification Program - Level I in 2018.
SIPRP
Occupational Health & Safety for Employer Representatives, Occupational Health & Safety
Completed training in Occupational Health & Safety for Employer Representatives in 2018.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
Job categories
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