Open to opportunities

kelly pinheiro

@kellypinheiro

Operations Specialist and Google Certified Project Manager focused on QA, technical documentation, and data integrity for remote teams.

Portugal

Message

What I'm looking for

I’m looking for a fully remote role where I can own documentation quality, run software testing/validation, and protect data integrity across global teams—turning complex information into clear, audit-ready systems with continuous process improvement.

I’m an Operations Specialist and Google Certified Project Manager who builds and validates technical documentation systems. I create centralized information libraries and standardized reporting so international stakeholders stay aligned.

Since May 2025, I apply rigorous logic and software validation to evaluate technical data accuracy, maintain detailed technical records, and deliver 95%+ accuracy in asynchronous, global platforms. Previously, I led IB Primary Years Programme accreditation documentation, synthesized multidisciplinary observations into program reports, and implemented a digital Client Intelligence System to eliminate knowledge silos—always prioritizing quality, clarity, and process efficiency.

Experience

Work history, roles, and key accomplishments

Executive Assistant (Operations)

Bentley & Bugatti (Al Habtoor)

Nov 2016 - Aug 2018 (1 year 9 months)

Designed and built a digital Client Intelligence System to centralize technical client profiles and eliminate institutional knowledge silos. Maintained operational templates and internal training manuals, and gathered verified data from internal departments to produce accurate executive reports.

Documentation Management Digital Client Data Systems Executive Reporting Data Verification Knowledge Management

First Class Cabin Crew

Etihad Airways

Jul 2013 - Oct 2016 (3 years 3 months)

Maintained strict compliance with operational protocols and regulatory documentation standards in a high-stakes international environment. Resolved real-time logistical issues and coordinated with ground operations to ensure seamless service execution.

Regulatory Compliance Real Time Issue Resolution