Open to opportunities

Jean Aime Sebagabo

@jeanaimesebagabo

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Organized administrative professional skilled in data analysis, customer support, and operations.

Portugal

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What I'm looking for

I seek a role combining administration, customer support, and data analysis where I can improve processes, support teams, and impact outcomes.

I am a meticulous administrative assistant with strong experience in customer communications, operations support, and data-driven reporting. I combine clerical precision with technical skills in Power BI, SQL, and advanced Excel to improve processes and productivity.

At Clean Water Project, I applied Power BI and SQL to transform raw data into actionable insights that supported infrastructure decision-making and community impact. This experience deepened my data analytics capabilities and demonstrated measurable contributions to sustainable development efforts.

As an Operation Customer Expert at Teleperformance, I delivered technical support, managed orders, and resolved complaints for UK and Australian customers while cultivating leads and restoring customer satisfaction. I am known for professionalism, flexibility, and effective conflict resolution.

I also worked as a content moderator, reviewing multimedia content and escalating issues per policy. I hold a BSc in Physics and certifications including Advanced Excel, and I am motivated by roles that blend administration, data analysis, and customer-focused operations.

Experience

Work history, roles, and key accomplishments

Data Analyst

Clean Water Project

May 2025 - Sep 2025 (4 months)

Leveraged Power BI and SQL to transform raw field data into actionable reports for rural and urban water initiatives, improving data-driven decision making and supporting sustainable infrastructure interventions.

Power BI SQL Data Analysis Reporting Microsoft Excel Data Cleaning

Operation Customer Expert

Teleperformance

Jan 2023 - Jan 2025 (2 years)

Handled UK and Australian customer inquiries and complaints for medical device orders, provided technical support for insulin pump devices, and converted leads by building relationships and resolving escalations.

Customer Support Technical Support CRM Order Management Communication

Content Moderator

Accenture

Aug 2023 - Sep 2023 (1 month)

Reviewed and analyzed user-uploaded videos, images, and written content to enforce platform policies, investigated flagged issues, and escalated complex cases per company guidelines.