Ian Mwiti

I am a dedicated customer support and IT professional with over 2 years' experience delivering chat-based support, technical troubleshooting, and content moderation in remote environments. I hold a Bachelor's degree in Business Information Technology (BBIT) from KCA University and combine an IT foundation with strong communication and problem-solving skills.

At Contact Center International I supported Airbnb customers by handling bookings, cancellations, disputes, and platform issues, achieving a 95%+ customer satisfaction rating while meeting performance KPIs. I also gained experience in content moderation, policy compliance, and collaborating with cross-functional teams to escalate and resolve technical problems.

I am proficient with remote work tools including Slack, Zoom, Trello, and Google Workspace, and I have hands-on experience in AI data labeling and annotation. I am seeking a full-time remote role where I can apply my support, IT, and data training skills to improve user experience and operational efficiency.