MCMiranda Cee
@mirandacee
Customer-focused remote support specialist with 15+ years in CX and data operations.
KenyaWhat I'm looking for
I am a resourceful customer-focused professional with over 15 years' experience across customer service, client relations, telemarketing, hospitality, and data operations. I consistently deliver high-quality phone support, inbound and outbound assistance, and accurate data entry while maintaining strong communication and time-zone coordination for distributed teams.
I have a proven track record of improving customer experience and data integrity—maintaining 99%+ accuracy in OpsWare—while resolving issues promptly under pressure. I thrive in remote and international roles, support process improvement and documentation, and am eager to contribute to distributed teams using modern collaboration and CRM tools.
Experience
Work history, roles, and key accomplishments
Data Capturer / Traffic Controller
Dynamiq Terminal Operations
Oct 2007 - Oct 2019 (12 years)
Handled high-volume client inquiries and performed accurate data entry in OpsWare, maintaining 99%+ data integrity while reconciling discrepancies to support smooth terminal operations and client satisfaction.
Guest Relations Officer
The Table Bay Hotel
Jul 2005 - Sep 2007 (2 years 2 months)
Delivered personalized customer service to VIP guests, managed reservations and check-in/out processes, and resolved escalations to drive repeat bookings and positive guest feedback.
Telemarketer
ADT Telemarketing Company
Feb 2004 - Apr 2005 (1 year 2 months)
Conducted outbound cold calls to promote security services, managed sales inquiries and closed deals by addressing client concerns and converting prospects into customers under high-pressure targets.
Education
Degrees, certifications, and relevant coursework
Dynamic Staffing Solutions
NQF Level 3 Certificate, Business Management
2014 - 2014
Completed a Generic Management Course (NQF Level 3) focused on business management and supervisory skills.
Apostolic Carmel Girls High School
High School Diploma, Secondary Education
Earned a High School Diploma with general secondary education completed in 2002.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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