shila irshad
@shilairshad
I provide IT support and exceptional live chat customer experiences.
KenyaWhat I'm looking for
I’m an IT Support and customer support professional with a Bachelor of Science in Information Technology, focused on delivering reliable first-level technical support and troubleshooting. I combine chat, email support, and strong problem solving to help customers quickly and professionally.
From 2023–2025, I worked as a Chat Moderator, moderating online communities, enforcing guidelines, and managing multiple chats. Previously, I handled customer inquiries as a Customer Service Representative, where I resolved complaints, documented interactions, and maintained high service standards—always with fast, attentive, remote-friendly communication.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CCI Global
Jan 2022 - Jan 2025 (3 years)
Handled customer inquiries, resolved complaints, and documented interactions while maintaining high service standards in a call center environment.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Science in Information Technology, Information Technology
2017 - 2021
Completed a Bachelor of Science in Information Technology at the University of Nairobi from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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