Glory Muthinja

I am a customer service professional with over three years' experience handling inquiries via phone, email, and live chat, consistently achieving a 4.7/5 average satisfaction rating over 12 months. I bring strong communication, multitasking, and CRM proficiency—especially with Salesforce—and a proven record of resolving customer concerns efficiently while maintaining accurate records.

I have held roles in sales support, customer care, reception, and sales assistance across hospitality and media organizations, and I hold a BSc in Hospitality & Tourism Management. I am seeking a remote e-moderator or customer support role where I can apply my problem-solving, organizational skills, and interest in new technologies to improve customer experience and team outcomes.