Lorna Nyairo

I’m a motivated, tech-savvy customer support professional with a Bachelor’s degree in Information Technology and one year of experience as a remote chat moderator. I’ve built a reputation for handling customer inquiries efficiently while staying professional in fast-paced, remote environments.

In my previous role, I provided real-time chat support, handled customer queries, complaints, and service requests, and ensured chat guidelines and quality standards were maintained. I collaborated with team members and supervisors to escalate and resolve complex issues, and I kept accurate logs of conversations for quality and training purposes.

I bring strong communication, technical troubleshooting, and customer-first empathy—supported by tools like Zendesk, Freshdesk, and Intercom. I enjoy being a reliable point of contact and delivering high-quality service through clear, timely, and helpful support.