lucy Gichina

I am an experienced chat operator and customer service professional who excels at written communication, multitasking, and problem-solving. I deliver consistent, on-tone interactions while meeting message volume and quality targets.

I have worked remotely as a Chat Operator for Cloudworkers where I handled sensitive and diverse topics with professionalism, confidentiality, and adherence to community standards. At CCI Kenya I responded to client inquiries via phone, chat, and email, troubleshot issues, and documented recurring technical problems for escalation.

I hold a Bachelor’s Degree in Integrated Community Development from Kenyatta University and certifications including an ALX Virtual Assistant Certificate and a Certificate in Computer Packages. I am fluent in English and Kiswahili and proficient with MS Office tools.

I am passionate about creating positive customer experiences and contributing to AI chat training projects, bringing empathy, accuracy, and strong time-management to every role.