Rotchelle Fernandez

Delivered high-quality customer service, resolving complex inquiries and technical issues for a diverse customer base. Consistently met and exceeded performance metrics, contributing to overall customer satisfaction and retention.

Managed customer interactions across various channels, providing timely and effective solutions to product and service-related concerns. Successfully de-escalated challenging situations, maintaining a positive customer experience.

Coordinated and dispatched taxi services efficiently, optimizing routes and ensuring timely pickups and drop-offs. Managed real-time communication with drivers and customers, enhancing operational flow and service reliability.

Addressed customer inquiries and provided comprehensive support for products and services. Maintained accurate records of customer interactions, contributing to improved service delivery.

Provided direct care and assistance to senior citizens, supporting daily living activities and ensuring their comfort and well-being. Collaborated with healthcare professionals to monitor patient conditions and maintain a safe environment.

Handled inbound customer calls, resolving service issues and providing product information. Focused on delivering empathetic support, resulting in positive customer feedback.

Performed clerical duties within a hospital pharmacy, including managing patient records and assisting with inventory control. Supported pharmacists in dispensing medications and ensuring accurate record-keeping.

Completed a diploma program focused on office administration, gaining skills relevant to managing office operations and administrative tasks.

Undertook studies in institutional health care services, acquiring knowledge and skills pertinent to providing care in health care settings.

Completed high school education.

Completed elementary education.