Give Menjo Valencia

I am an Office Administration graduate with over 2.5 years of customer service experience in both healthcare and telecommunications. My background is complemented by more than 900 hours of administrative training, equipping me with the skills necessary to excel in fast-paced environments. I have a proven track record of resolving complex inquiries while maintaining a customer satisfaction rate of over 95%.

In my role as a Customer Service Representative for a healthcare account, I successfully resolved over 45 patient inquiries daily, ensuring compliance with HIPAA regulations. I streamlined data entry processes for insurance claims, which resulted in a 20% reduction in processing time. My commitment to maintaining accurate patient databases has ensured that records are always audit-ready, contributing to a 100% satisfaction rate from customers.

Additionally, my experience as an Administrative Assistant Trainee allowed me to coordinate schedules for executives and digitize filing systems, improving efficiency in document retrieval. I am eager to leverage my skills in CRM management, workflow optimization, and cross-functional collaboration in a challenging new role.