Lee Anne Bustamante
@leeannebustamante
Dedicated customer service professional with healthcare experience.
What I'm looking for
I am a dedicated customer service professional with a strong background in healthcare and hospitality. My journey began with a Bachelor of Science in Hotel and Restaurant Management from the University of Baguio, where I developed a passion for providing exceptional service. My practical experiences at Crown Regency Resort and Hotel H2O Manila Ocean Park allowed me to hone my skills in housekeeping and culinary assistance, setting a solid foundation for my career.
Over the years, I have worked in various customer service roles, including positions at Teletech and Gebbs Healthcare Insurance, where I assisted clients with their healthcare needs and processed insurance claims. Currently, I serve as an Intake Care Coordinator at Tender Home Health, where I manage care coordination and staffing, ensuring that clients receive the best possible support. My ability to multitask, manage time effectively, and maintain a patient-centered approach has been key to my success in these roles.
Experience
Work history, roles, and key accomplishments
Intake Care Coordinator
Tender Home Health
Jun 2023 - Present (3 years)
Coordinated intake processes and managed care coordination tasks, ensuring efficient data entry and staffing.
Intake Coordinator
Feldcare Connects
Feb 2024 - Apr 2024 (2 months)
Responsible for coordinating intake processes and managing client data, ensuring accuracy and efficiency.
Customer Service Associate
Entain Manila - BetMGM
Jun 2021 - Jun 2023 (2 years)
Handled chat support and calls, addressing player concerns and providing assistance with gaming inquiries.
Customer Service Representative
Gebbs Healthcare Insurance
Nov 2017 - Jun 2021 (3 years 7 months)
Managed client communications regarding member benefits and ensured timely responses to inquiries.
Customer Service Representative
Teletech
Nov 2015 - Nov 2017 (2 years)
Provided customer support by assisting doctors and members with their healthcare insurance inquiries and processing claims.
Senior Practicum - Assistant Chef
Hotel H2O Manila Ocean Park
Feb 2015 - Mar 2015 (1 month)
Worked as an assistant chef, responsible for preparing stocks and cooking, contributing to the kitchen operations.
Junior Practicum - Housekeeping
Crown Regency Resort and Convention
Apr 2014 - May 2014 (1 month)
Assisted in housekeeping duties and served as a service crew member, ensuring guest satisfaction and maintaining cleanliness standards.
Education
Degrees, certifications, and relevant coursework
University of Baguio
Bachelor of Science, Hospitality Management
2011 - 2015
Completed a Bachelor of Science in Hospitality Management, gaining knowledge and skills in hotel operations, customer service, and food preparation.
Burgos National High School
2007 - 2011
Burgos Elementary School
2001 - 2007
Availability
Location
Authorized to work in
Job categories
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