Humberto Alonso
@humbertoalonso
Team Leader in global services, delivering accurate finance processing and client support.
RomaniaWhat I'm looking for
I’m an open, ambitious, organized, and efficient professional with strong communication skills and a drive to learn. I’ve built my career around teamwork while staying able to work independently when needed, and I bring a client-focused, solution-oriented mindset.
In my current role as Team Leader – Global Services, I validated and processed payment and advance payment requests to ensure proper approvals, accurate posting, and careful review of transactions. I also processed bank transfers based on invoice details and supported employee and third-party loan processing in line with internal procedures.
Before this, I led sales and call-center operations, receiving customer complaints through calls, emails, and faxes and following up according to defined policies. I also worked as a Team Leader in Global Suport Multisourcing, ensuring resolution of level II incidents, documenting problem-solving for knowledge transfer, and translating requirements into development and/or configuration to meet business needs.
My earlier experience covered telemarketing and call-center work, where I handled customer complaints and doubts while staying informed and adhering to procedures and quality standards. I’m now leveraging this mix of finance/process rigor and support leadership to keep raising standards and improving customer outcomes.
Experience
Work history, roles, and key accomplishments
Team Leader - Global Services
Global Services
Dec 2024 - Apr 2026 (1 year 4 months)
Validated and processed payment and advance payment requests, ensuring proper approvals, accurate posting, and transaction review. Processed bank transfers based on invoice details and supported employee and third-party loan processing in compliance with internal procedures.
Agente de vânzare
Tradedwell
Feb 2024 - Nov 2024 (9 months)
Received customers via calls and e-mails as part of a call-center/BPO environment. Handled inbound customer communications to support service operations.
Team leader - Invest FW
Invest FW
Sep 2022 - Dec 2023 (1 year 3 months)
Received customer complaints via calls, emails, and faxes, and followed up according to defined policies. Led call-center/BPO customer service support as a team leader.
Team Leader - Suport Multisourcing
Global Suport Multisourcing
Dec 2020 - Mar 2022 (1 year 3 months)
Ensured resolution of level II incidents in a functional support area and documented problem solving for knowledge transfer. Collaborated with subject matter experts and business partners to translate detailed requirements into development and/or configuration.
Team leader - telemarketing
Telemarketing
Oct 2019 - Oct 2020 (1 year)
Collaborated with functional team subject matter experts and business partners to understand documented requirements. Translated requirements into development and/or configuration to meet business needs in the targeted functional area.
Received customer complaints through calls, emails, and faxes and followed up according to defined policies, procedures, and quality standards. Resolved customer concerns, doubts, and complaints while staying informed of relevant information.
Education
Degrees, certifications, and relevant coursework
Facultate Petrol si Gaze
Finanța si banca
2023 -
Studying a program related to Petroleum and Gas with a focus on Finance and Banking in Bucharest.
Ovidius University of Constanța
Doctor of Philosophy (PhD)
2015 - 2021
Completed a doctorate program at Ovidius University of Constanța from 2015 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Website
www.ejobs.roJob categories
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