Cristina-Stefana Buiuciuc

Manage relationships with Amazon top-tier vendors as a Brand Specialist in Amazon Vendor Services, driving business growth through data-led insights. Partner with cross-functional teams to implement business plans and optimize product performance to improve traffic, conversion, and availability.

Manage strategic relationships with Amazon AVS vendor partners and work cross-functionally to implement business plans, optimize product performance, and improve operational efficiency through data analysis and actionable insights.

Owned end-to-end accounts receivable operations including invoicing, cash application, reconciliations, collections follow-up, and dispute/escalation handling, while supporting audits with documentation and responses.

Led end-to-end accounts receivable operations, including invoicing, cash application, reconciliation, and overdue follow-ups via email and phone. Improved collections and reporting by reducing past due amount 15% in six months and recovering over 1 million EUR in overdue payments.

Managed contract lifecycle and pricing accuracy for 100+ corporate accounts across Spain and LATAM, ensuring compliance with Microsoft global policies and local regulations. Improved contract review workflows by 20% and maintained 100% compliance through standardized checks on quotations and purchase orders.

Managed contract lifecycle and ensured pricing accuracy for 100+ corporate accounts across Spain and LATAM by running quality checks on quotations and purchase orders and aligning updates with legal and sales teams for compliance.

Performed daily quality audits across voice, chat, and email while ensuring GDPR compliance and adherence to brand tone using client scorecards. Delivered coaching, calibration sessions, and training that increased quality scores by 15–20% and achieved 250+ audits per month with 100% accuracy.

Performed daily quality audits across voice/chat/email against GDPR and brand-tone requirements, delivered targeted coaching and calibration sessions, and maintained evaluation criteria and knowledge-base updates.

Evaluated loan applications by analyzing creditworthiness, verifying documentation, and performing pre-scoring and credit scoring to ensure compliance with credit policies and regulations while identifying cross-sell opportunities.

Provided customer service through needs assessment and product recommendations, maintained visual merchandising standards, executed POS transactions accurately, and supported store operations, product launches, and seasonal campaigns.

Bachelor’s degree in Economics and International Business with coursework in international marketing, strategic management, econometrics, and business economics. Also studied finance/pricing, business law, and European economic integration.

Earned a bachelor’s degree in Economics and International Business, with coursework covering international marketing, strategic management, finance, econometrics, and business law. Completed training in business English/foreign languages including Spanish.