Open to opportunities

Adrian Calancea

@adriancalancea

I am an experienced call center leader and analyst delivering technical support, team leadership, and process improvements.

Romania

Message

What I'm looking for

I seek a call center or technical support role with leadership responsibilities in a collaborative, customer-focused company that values process improvement, multilingual communication, and opportunities for professional growth.

I am a multilingual call center professional with extensive experience in technical support, team leadership, and project coordination. I have transitioned between operational roles and analytical positions, bringing practical front-line insight to process and data-driven improvements.

Throughout my career I have led teams, trained staff, and supported technical projects while working in customer-focused environments; I also have experience in accounting data analysis and quality control. I pride myself on mentoring new employees, improving service standards, and driving consistent performance gains.

I am motivated by roles that let me combine customer service excellence, operational efficiency, and continuous improvement while applying my language skills and management experience to deliver tangible results.

Experience

Work history, roles, and key accomplishments

Head Waiter

Hotel Bristol

Jun 2015 - Oct 2015 (4 months)

Led front-of-house operations during peak season, supervising service delivery and maintaining hygiene and quality standards to enhance guest satisfaction.

Customer Service Team Leadership Staff Training Quality Control HACCP

Head Waiter

Hotel Bristol

Jun 2014 - Oct 2014 (4 months)

Managed front-of-house team during seasonal operations, ensured timely service and upheld food safety and presentation standards.

Customer Service Team Leadership Staff Training Quality Control HACCP

Education

Degrees, certifications, and relevant coursework

CTP, Udine

Italian Language Proficiency Certificate, Italian Language

2013 - 2014

Completed an Italian language proficiency course at CTP in Udine from 2013 to 2014 and earned an Italian language proficiency certificate.

Frederik Hendrik College

Degree in Metallurgical Engineering, Metallurgical Engineering

1998 - 2002

Attended the Metallurgical College programme at Frederik Hendrik College in Den Bosch from 1998 to 2002. Obtained a degree in Metallurgical Engineering in 2002.